We aim to provide fast, reliable, and safe delivery for all our customers.

Processing Time

• Orders are processed within 1–2 business days after payment is confirmed.

• During peak periods, processing may take slightly longer.

Shipping Method

• We ship orders using trusted local and international courier services.

• Delivery times vary depending on your location.

Estimated Delivery Time

• Within Lebanon: 2–5 business days

• International Shipping: 7–14 business days (depending on destination and customs clearance)

Shipping Costs

• Shipping fees are calculated at checkout based on weight and destination.

• Free shipping promotions may apply during special offers.

Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery.

Shipping Issues

If your package is delayed or damaged during transit, please contact our customer support. We will assist you in resolving the issue as quickly as possible.

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↩️ Return & Refund Policy

We want you to be completely satisfied with your purchase.

Eligibility for Returns

You may return an item if:

• It is unused and in its original packaging.

• You contact us within 7 days of receiving your order.

Non-Returnable Items

• Used or damaged products

• Items not in original condition

• Items returned after 7 days

• Custom or special-order items

Refund Process

• Once we receive and inspect your returned item, we will notify you.

• Approved refunds are processed within 5–10 business days to your original payment method.

Exchanges

If you received a defective or incorrect item, contact us immediately. We will replace it at no additional cost.

Return Shipping Costs

• Return shipping fees are the customer’s responsibility unless the item is defective or we made an error.